Eckersley's Art & Craft | Frequently Asked Questions

In this section you will find answers to the most frequently asked questions about our products and services. Click on the question to view the answer.

We hope to provide answers to your questions. If you have any questions that have not been answered below, you can go to Customer Feedback and send us an enquiry.

Are all of Eckersley’s products on the website?

Products shown on the website are only some of the products that we have. Visit your nearest Eckersley’s store for more products and brands.

Can I hire easels for events?

Yes you can hire a selection of our easels for your next presentation or display for a day or more. Easel Hire service is available at selected stores. You can contact them directly for more details on the range of easels available for hire.

Can I shop online at Eckersley’s?

Online shopping is not available at the moment but you can order products through our Mail Order Service.

Can you stretch a canvas for me?

Complete custom canvas stretching service is available at selected stores so you can have any size canvas you want for your artwork. For more information you can contact them directly.

Do you deliver goods anywhere in Australia?

We do deliver anywhere in Australia. We can arrange delivery of our products, large or small, at competitive rates. Freight charges do apply. Please contact your nearest Mail Order Centre for more details.

Do you have art and craft workshops that I can attend?

Yes we do have art and craft workshops and demonstrations hosted and organised by individual Eckersley’s stores every month. You don’t need to have any art experiences to attend some of the classes, go to Art Classes and find out what workshops or demonstrations interest you the most.

Do you offer custom framing services?

Yes we can frame anything you need from original art to photographs, certificates and awards or needlework and tapestries. We have a range of quality frames to suit your budget. Custom Framing service is available at selected stores, for more details you can contact them directly.

Do you provide a Mail Order service?

Eckersley’s do provide a Mail Order service and our current Mail Order Catalogue is available for you to purchase at $10.95. This cost is redeemable on your first order over $50 at our stores. Should you wish to purchase a catalogue, please contact your nearest Mail Order Centre.

Alternatively, our Mail Order Catalogue is available for download free of charge from our website.

Does Eckersley’s have a mailing list that I can join?

Yes you can join our mailing list and be the first to receive the latest promotional offers and news from Eckersley’s.

Does Eckersley’s sell gift vouchers?

Yes you can purchase $10, $20 and $50 gift vouchers from any of our stores or alternatively purchase eVouchers online in a variety of denominations. All Eckersley’s Gift Vouchers and Super eVouchers are valid for 12 months from the date of issue. Standard eVouchers are valid for a period of 6 months.

How can I find out whether Eckersley’s stocks the product I am looking for?

Eckersley’s has an extensive product range and it may vary from store to store. If you are looking for a particular product or brand, we recommend you browse through our Products section on the website to see some of the products we have or alternatively contact your nearest Eckersley’s store directly

If we don’t stock the product you are after we may be able to order the product in for you, just enquire with our friendly store staff.

How do I apply for a job at Eckersley’s?

Thank you for your interest in working for Eckersley’s. The best way to go about seeking employment at Eckersley’s is by contacting the Manager of the particular Store or Division you are interested in. You may also wish to submit your résumé and a covering letter by mail or email. Contact details for all our stores and divisions can be found on the Locations page of our website. Good luck!

How do I approach Eckersley’s to become a sponsor for a local art event?

Eckersley’s is pleased to consider your sponsorship proposal. Please note that we receive many sponsorship requests daily and although we would like to, it is difficult to support all organisations and events in their efforts to promote the arts. Should you wish to submit a sponsorship proposal, please obtain the relevant sponsorship application form from your nearest Eckersley’s store or from the Marketing Department and email it to us at art@eckersleys.com.au

How do I join the Eckersley’s Loyalty Program?

To become an Eckersley's Loyalty Program member, simply spend $25 in-store and request a Loyalty Card at the time of purchase. Every subsequent purchase you make will be recorded on your Loyalty Card. Once you have reached a total of $500 spent in-store, you will receive a $50 Eckersley's Loyalty Gift Voucher to use on your next purchase. For more details, go to Loyalty Program.

How do I update my contact details with Eckersley’s if I am a loyalty member?

If you are currently a loyalty member and wish to update your contact details with us, or to be added to or removed from our mailing list, simply send an email to database@eckersleys.com.au or phone us on (02) 9436 4899. Please provide your previous contact details so we can locate your information on our database in order to update or remove it.

What is Eckersley’s Refund Policy?

Our standard policy is to only refund products that are broken or faulty. Refunds are not provided for incorrect choice. The best course of action is to contact the store where you made your purchase and discuss the situation with the Manager.

Who can help me with a particular product query?

Your closest Eckersley's store will be happy to help you with product information. Our staff members generally have excellent product knowledge since many are also practising artists or crafters themselves. Visit the Locations page of our website for store details.